Executive leadership
Property ownership, general management, executive administration, directors, and senior operating leadership.
Resort and property staffing architecture
Every property is an operating system.
This exploded staffing map shows how leadership, maintenance, security, housekeeping, culinary service, grounds operations, guest services, technology, transportation, events, and administrative teams work together to operate a complete property.
- Expandable staff hierarchy
- Digital request routing
- Responsive organizational view
Organizational foundation
A complete property requires multiple layers.
The operating structure moves from executive oversight to department leadership, shift supervision, frontline employees, and specialized technical support.
Department management
Managers responsible for maintenance, security, housekeeping, culinary service, guest services, technology, finance, recreation, and personnel.
Supervisors and coordinators
Shift supervisors, dispatchers, team leads, banquet captains, kitchen supervisors, grounds supervisors, and service coordinators.
Frontline and technical teams
Technicians, officers, attendants, cooks, runners, servers, housekeepers, groundskeepers, drivers, operators, and service personnel.
Digital property operations
One request. A coordinated response.
Orders and service requests may originate through the property application, a restaurant tablet, an in-room device, a kiosk, the front desk, or an authorized staff device.
Request submitted
A guest, resident, visitor, or employee submits an order, repair request, cleaning request, delivery, reservation, or safety concern.
- Property application
- Table tablet
- Room device
- Front desk or telephone
System classifies it
The system identifies the location, department, request category, urgency, required skill, and expected completion time.
- Department assignment
- Priority level
- Property location
- Required response type
Staff dispatched
A manager, supervisor, dispatcher, kitchen display, or work-order system assigns the request to the appropriate employee.
- Technician assignment
- Kitchen production
- Runner dispatch
- Security response
Completion recorded
The employee records delivery, labor, materials, notes, photographs, completion status, or the need for additional support.
- Completion confirmation
- Service notes
- Escalation when needed
- Guest status update
Exploded staff directory
Departments and individual positions
Positions display reporting relationships, descriptions, shift information, and application functions when those fields are available.
Department 01
Executive Leadership
3
positions
Provides executive direction, property-wide oversight, strategic planning, financial accountability, legal compliance, and coordination among all resort departments.
Owner / General Manager Leadership Role 01
Provides ultimate leadership for the property and is responsible for overall operations, strategic planning, financial health, guest satisfaction, legal compliance, organizational culture, and long-term growth.
Position purpose
Provides ultimate leadership for the property and is responsible for overall operations, strategic planning, financial health, guest satisfaction, legal compliance, organizational culture, and long-term growth.
Application functions
- Review property-wide performance dashboards
- Approve major operational decisions
- Review financial and occupancy reports
- Monitor guest-experience trends
- Approve capital projects and department budgets
- Review legal, safety, and compliance matters
Assistant General Manager Leadership Role 02
Oversees day-to-day property operations, coordinates department managers, resolves operational escalations, and ensures that executive directives are implemented throughout the resort.
Position purpose
Oversees day-to-day property operations, coordinates department managers, resolves operational escalations, and ensures that executive directives are implemented throughout the resort.
Application functions
- Review daily operations dashboard
- Coordinate department managers
- Approve operational escalations
- Monitor open service issues
- Review staffing and property-readiness reports
- Complete management duty reports
Executive Assistant Coordination and Support Role 03
Supports executive operations by coordinating schedules, meetings, correspondence, documentation, reports, records, and communication between senior leadership and resort departments.
Position purpose
Supports executive operations by coordinating schedules, meetings, correspondence, documentation, reports, records, and communication between senior leadership and resort departments.
Application functions
- Manage executive calendars
- Schedule leadership meetings
- Prepare meeting agendas and records
- Maintain executive documentation
- Route executive correspondence
- Track assigned leadership follow-up items
Department 02
Administration
3
positions
Supports internal office operations, records management, scheduling, correspondence, reception, documentation, and administrative coordination throughout the property.
Office Manager Management Role 01
Coordinates internal office operations, administrative procedures, records, schedules, office supplies, communications, and support services for property leadership and departments.
Position purpose
Coordinates internal office operations, administrative procedures, records, schedules, office supplies, communications, and support services for property leadership and departments.
Application functions
- Manage administrative task assignments
- Review office supply inventory
- Coordinate internal schedules
- Maintain administrative records
- Process department support requests
- Prepare office operations reports
Administrative Assistant Coordination and Support Role 02
Supports filing, correspondence, data entry, scheduling, document preparation, record maintenance, and general administrative tasks for assigned departments.
Position purpose
Supports filing, correspondence, data entry, scheduling, document preparation, record maintenance, and general administrative tasks for assigned departments.
Application functions
- Prepare and organize documents
- Maintain digital and physical records
- Schedule appointments and meetings
- Process administrative requests
- Update internal directories
- Track assigned paperwork
Reception Coordinator Coordination and Support Role 03
Manages administrative reception, assists internal visitors, receives calls and deliveries, provides directions, and routes inquiries to the appropriate employee or department.
Position purpose
Manages administrative reception, assists internal visitors, receives calls and deliveries, provides directions, and routes inquiries to the appropriate employee or department.
Application functions
- Register office visitors
- Route incoming calls
- Record package and document deliveries
- Notify employees of visitors
- Maintain reception logs
- Submit administrative assistance requests
Department 03
Guest Services
6
positions
Coordinates guest arrivals, departures, front-desk operations, concierge assistance, luggage service, valet service, communication, and service recovery.
Guest Services Manager Management Role 01
Directs guest-facing operations, front-desk service, concierge support, arrival and departure experiences, service recovery, and coordination of guest requests throughout the property.
Position purpose
Directs guest-facing operations, front-desk service, concierge support, arrival and departure experiences, service recovery, and coordination of guest requests throughout the property.
Application functions
- Review guest-services dashboard
- Monitor arrivals and departures
- Assign front-office coverage
- Review unresolved guest requests
- Approve service-recovery actions
- Monitor guest feedback
Front Desk Supervisor Management Role 02
Supervises front-desk employees, coordinates shift assignments, resolves guest concerns, verifies operational readiness, and supports check-in and check-out procedures.
Position purpose
Supervises front-desk employees, coordinates shift assignments, resolves guest concerns, verifies operational readiness, and supports check-in and check-out procedures.
Application functions
- Assign front-desk stations
- Monitor active arrivals
- Review room-status exceptions
- Approve authorized guest adjustments
- Escalate operational concerns
- Complete shift reports
Front Desk Associate Property Staff Role 03
Assists guests with check-in, check-out, reservations, account questions, property information, room access, communications, and general concierge-style support.
Position purpose
Assists guests with check-in, check-out, reservations, account questions, property information, room access, communications, and general concierge-style support.
Application functions
- Process guest check-in and check-out
- Review reservation details
- Issue authorized room access
- Receive and route guest requests
- Update guest profiles and preferences
- Record guest-service incidents
Concierge Property Staff Role 04
Provides personalized guest assistance, property information, local recommendations, dining and activity coordination, transportation support, and special-request planning.
Position purpose
Provides personalized guest assistance, property information, local recommendations, dining and activity coordination, transportation support, and special-request planning.
Application functions
- Manage guest recommendation requests
- Coordinate dining and activity reservations
- Record guest preferences
- Arrange approved transportation
- Track special requests
- Communicate reservation confirmations
Bell Attendant Property Staff Role 05
Assists guests with luggage, room deliveries, arrival and departure support, directions, transportation coordination, and temporary baggage storage.
Position purpose
Assists guests with luggage, room deliveries, arrival and departure support, directions, transportation coordination, and temporary baggage storage.
Application functions
- Receive luggage-assistance requests
- Record stored luggage
- Confirm room deliveries
- Assist with arrival and departure queues
- Request transportation support
- Report unattended property
Valet Property Staff Role 06
Receives, parks, secures, retrieves, and stages guest vehicles while maintaining accurate vehicle records and supporting arrival and departure operations.
Position purpose
Receives, parks, secures, retrieves, and stages guest vehicles while maintaining accurate vehicle records and supporting arrival and departure operations.
Application functions
- Record incoming vehicles
- Assign vehicle storage locations
- Receive retrieval requests
- Update vehicle status
- Document vehicle condition concerns
- Confirm vehicle return
Department 04
Reservations
2
positions
Manages room inventory, reservation requests, occupancy information, booking records, special accommodations, group blocks, and pre-arrival communication.
Reservations Manager Management Role 01
Oversees reservation systems, room inventory, occupancy controls, booking procedures, group allocations, special requests, and reservation-team performance.
Position purpose
Oversees reservation systems, room inventory, occupancy controls, booking procedures, group allocations, special requests, and reservation-team performance.
Application functions
- Review occupancy forecasts
- Monitor room inventory
- Approve reservation exceptions
- Manage group room blocks
- Review booking-source performance
- Monitor unresolved reservation issues
Reservations Specialist Technical or Specialized Role 02
Processes room reservations, modifies existing bookings, explains property options, records special requests, and assists guests with reservation-related questions.
Position purpose
Processes room reservations, modifies existing bookings, explains property options, records special requests, and assists guests with reservation-related questions.
Application functions
- Create and modify reservations
- Review room availability
- Record guest preferences
- Process approved deposits
- Add special accommodation requests
- Send reservation confirmations
Department 05
Human Resources
3
positions
Coordinates recruitment, hiring, onboarding, employee records, training, workplace policies, benefits administration, compliance, and employee relations.
Human Resources Manager Management Role 01
Directs recruitment, onboarding, employee relations, personnel records, workplace compliance, performance processes, benefits coordination, and human-resources policy administration.
Position purpose
Directs recruitment, onboarding, employee relations, personnel records, workplace compliance, performance processes, benefits coordination, and human-resources policy administration.
Application functions
- Review staffing vacancies
- Approve onboarding workflows
- Manage employee records
- Track policy acknowledgements
- Review employee-relations cases
- Monitor compliance and training status
Recruiter Property Staff Role 02
Sources, screens, communicates with, and coordinates candidates for available property positions while maintaining recruitment records and hiring workflows.
Position purpose
Sources, screens, communicates with, and coordinates candidates for available property positions while maintaining recruitment records and hiring workflows.
Application functions
- Publish open positions
- Review employment applications
- Schedule candidate interviews
- Record candidate status
- Send hiring communications
- Coordinate pre-employment requirements
Training Coordinator Coordination and Support Role 03
Coordinates new-employee orientation, required training, continuing education, policy acknowledgements, certifications, and department-specific learning programs.
Position purpose
Coordinates new-employee orientation, required training, continuing education, policy acknowledgements, certifications, and department-specific learning programs.
Application functions
- Schedule orientation sessions
- Assign required training
- Track training completion
- Maintain certification records
- Publish training materials
- Notify managers of overdue requirements
Department 06
Finance
3
positions
Manages budgeting, accounting, forecasting, payroll, revenue reporting, financial controls, payment reconciliation, and property-wide financial oversight.
Finance Director Leadership Role 01
Directs budgeting, forecasting, accounting, financial reporting, internal controls, cash management, payroll oversight, purchasing coordination, and financial-performance analysis.
Position purpose
Directs budgeting, forecasting, accounting, financial reporting, internal controls, cash management, payroll oversight, purchasing coordination, and financial-performance analysis.
Application functions
- Review financial dashboards
- Approve department budgets
- Monitor revenue and expenses
- Review financial reconciliations
- Approve authorized payments
- Prepare financial forecasts and reports
Accountant Property Staff Role 02
Maintains financial records, prepares account reconciliations, processes journal entries, reviews transactions, supports reporting, and assists with audits.
Position purpose
Maintains financial records, prepares account reconciliations, processes journal entries, reviews transactions, supports reporting, and assists with audits.
Application functions
- Record financial transactions
- Reconcile accounts
- Prepare journal entries
- Review transaction exceptions
- Generate accounting reports
- Maintain audit documentation
Payroll Specialist Technical or Specialized Role 03
Administers payroll processing, reviews time records, calculates authorized adjustments, maintains payroll documentation, and coordinates payroll-related employee inquiries.
Position purpose
Administers payroll processing, reviews time records, calculates authorized adjustments, maintains payroll documentation, and coordinates payroll-related employee inquiries.
Application functions
- Review submitted time records
- Process payroll cycles
- Record authorized payroll adjustments
- Track payroll exceptions
- Maintain payroll documentation
- Prepare payroll reports
Department 07
Information Technology
3
positions
Maintains property networks, servers, accounts, applications, staff devices, guest technology, point-of-sale systems, kiosks, backups, and technical-support services.
Information Technology Manager Management Role 01
Directs property technology operations, cybersecurity practices, user access, network reliability, business systems, technical support, vendor coordination, and technology planning.
Position purpose
Directs property technology operations, cybersecurity practices, user access, network reliability, business systems, technical support, vendor coordination, and technology planning.
Application functions
- Review technology-status dashboards
- Approve user and system access
- Monitor security and system alerts
- Assign technical support requests
- Review vendor and service performance
- Approve technology changes
Systems Administrator Technical or Specialized Role 02
Maintains servers, networks, backups, user accounts, system integrations, approved cloud services, internal applications, and property technology infrastructure.
Position purpose
Maintains servers, networks, backups, user accounts, system integrations, approved cloud services, internal applications, and property technology infrastructure.
Application functions
- Monitor servers and network systems
- Manage user accounts and permissions
- Review backup completion
- Install approved system updates
- Document system changes
- Respond to infrastructure alerts
Help Desk Technician Technical or Specialized Role 03
Provides technical support for staff tablets, workstations, kiosks, printers, point-of-sale systems, property applications, user accounts, and approved guest-facing technology.
Position purpose
Provides technical support for staff tablets, workstations, kiosks, printers, point-of-sale systems, property applications, user accounts, and approved guest-facing technology.
Application functions
- Receive technical support tickets
- Assist with account-access issues
- Troubleshoot tablets and workstations
- Support kiosks and point-of-sale systems
- Record repair and resolution notes
- Escalate system-wide problems
Department 08
Marketing and Communications
3
positions
Manages branding, advertising, public communications, promotions, creative materials, social media, campaigns, and the presentation of the property to prospective guests and partners.
Marketing Director Leadership Role 01
Directs property branding, advertising, promotional campaigns, communications strategy, media placement, partnerships, market research, and marketing-performance analysis.
Position purpose
Directs property branding, advertising, promotional campaigns, communications strategy, media placement, partnerships, market research, and marketing-performance analysis.
Application functions
- Review campaign performance
- Approve marketing materials
- Manage promotional calendars
- Coordinate advertising campaigns
- Review website and booking traffic
- Approve public communications
Graphic Designer Property Staff Role 02
Creates approved digital and printed materials for advertisements, events, menus, signage, websites, social media, guest communications, and internal campaigns.
Position purpose
Creates approved digital and printed materials for advertisements, events, menus, signage, websites, social media, guest communications, and internal campaigns.
Application functions
- Review creative work requests
- Upload design drafts
- Manage approved brand assets
- Prepare files for digital or print use
- Track revision requests
- Archive completed materials
Social Media Coordinator Coordination and Support Role 03
Manages approved social-media channels, schedules content, responds to public inquiries, monitors engagement, and supports digital promotions and property announcements.
Position purpose
Manages approved social-media channels, schedules content, responds to public inquiries, monitors engagement, and supports digital promotions and property announcements.
Application functions
- Schedule social-media content
- Monitor public comments and messages
- Track engagement metrics
- Submit content for approval
- Coordinate campaign announcements
- Record public-response concerns
Department 09
Events
2
positions
Plans and coordinates weddings, conferences, meetings, celebrations, group programs, and special events in cooperation with clients and property departments.
Events Manager Management Role 01
Directs event planning, client communication, venue scheduling, interdepartmental coordination, event requirements, contracts, timelines, and event-related service standards.
Position purpose
Directs event planning, client communication, venue scheduling, interdepartmental coordination, event requirements, contracts, timelines, and event-related service standards.
Application functions
- Review event calendar
- Approve event plans and timelines
- Coordinate participating departments
- Monitor event requirements
- Review client changes
- Track event-planning milestones
Event Coordinator Coordination and Support Role 02
Coordinates event logistics, schedules, room requirements, vendor communication, client requests, setup details, documentation, and operational follow-up.
Position purpose
Coordinates event logistics, schedules, room requirements, vendor communication, client requests, setup details, documentation, and operational follow-up.
Application functions
- Maintain event timelines
- Update event requirement records
- Coordinate vendor arrival information
- Submit setup and service requests
- Record client changes
- Confirm department readiness
Department 10
Procurement and Inventory
2
positions
Coordinates purchasing, vendor communication, supply ordering, inventory controls, receiving, storage, distribution, and property-wide material availability.
Purchasing Manager Management Role 01
Directs property purchasing, vendor relationships, sourcing, purchase approvals, supply contracts, pricing reviews, and coordination of department procurement requests.
Position purpose
Directs property purchasing, vendor relationships, sourcing, purchase approvals, supply contracts, pricing reviews, and coordination of department procurement requests.
Application functions
- Review purchase requests
- Approve authorized orders
- Manage vendor records
- Compare pricing and availability
- Track open purchase orders
- Review department purchasing activity
Inventory Specialist Technical or Specialized Role 02
Tracks property inventory, receives and records supplies, performs counts, monitors reorder levels, processes transfers, and reports shortages or discrepancies.
Position purpose
Tracks property inventory, receives and records supplies, performs counts, monitors reorder levels, processes transfers, and reports shortages or discrepancies.
Application functions
- Receive incoming inventory
- Perform scheduled stock counts
- Record department transfers
- Monitor reorder levels
- Report damaged or missing items
- Maintain inventory-location records
Department 11
Facilities, Engineering and Maintenance
12
positions
Maintains buildings, guest rooms, equipment, utilities, mechanical systems, and property infrastructure.
Director of Facilities Leadership Role 01
Directs property maintenance, capital improvements, inspections, preventive-maintenance programs, utilities, and facility-related contractors.
Position purpose
Directs property maintenance, capital improvements, inspections, preventive-maintenance programs, utilities, and facility-related contractors.
Application functions
- Review maintenance dashboards
- Approve major work orders
- Monitor equipment downtime
- Assign priority levels
- Review inspection reports
Chief Engineer Management Role 02
Oversees building systems, mechanical equipment, electrical infrastructure, plumbing, HVAC, and technical maintenance standards.
Position purpose
Oversees building systems, mechanical equipment, electrical infrastructure, plumbing, HVAC, and technical maintenance standards.
Application functions
- Assign technical work orders
- Review equipment alerts
- Record repair histories
- Schedule preventive maintenance
Maintenance Supervisor Management Role 03
Coordinates daily maintenance assignments, supervises technicians, verifies completed work, and responds to urgent property issues.
Position purpose
Coordinates daily maintenance assignments, supervises technicians, verifies completed work, and responds to urgent property issues.
Application functions
- Dispatch technicians
- Change work-order status
- Upload inspection photos
- Track response times
General Maintenance Technician Technical or Specialized Role 04
Completes general repairs involving doors, walls, fixtures, furniture, hardware, flooring, and minor building systems.
Position purpose
Completes general repairs involving doors, walls, fixtures, furniture, hardware, flooring, and minor building systems.
Application functions
- Accept work orders
- Record labor time
- Request replacement parts
- Upload before-and-after photos
- Mark rooms ready for inspection
HVAC Technician Technical or Specialized Role 05
Maintains and repairs heating, ventilation, air-conditioning, refrigeration, and climate-control systems.
Position purpose
Maintains and repairs heating, ventilation, air-conditioning, refrigeration, and climate-control systems.
Application functions
- Receive climate-control alerts
- Record system readings
- Document refrigerant service
- Schedule filter replacement
Electrician Technical or Specialized Role 06
Maintains electrical panels, lighting, outlets, wiring, emergency-power systems, and property electrical equipment.
Position purpose
Maintains electrical panels, lighting, outlets, wiring, emergency-power systems, and property electrical equipment.
Application functions
- Receive electrical work orders
- Document lockout procedures
- Record meter readings
- Close safety-related repairs
Plumber Technical or Specialized Role 07
Maintains water lines, drains, fixtures, pumps, irrigation connections, and wastewater-related plumbing systems.
Position purpose
Maintains water lines, drains, fixtures, pumps, irrigation connections, and wastewater-related plumbing systems.
Application functions
- Receive leak alerts
- Record water shutoffs
- Request plumbing parts
- Document completed repairs
Carpenter and Finish Technician Technical or Specialized Role 08
Repairs cabinetry, trim, doors, furniture, decks, railings, decorative structures, and finished wood surfaces.
Position purpose
Repairs cabinetry, trim, doors, furniture, decks, railings, decorative structures, and finished wood surfaces.
Application functions
- Accept repair assignments
- Record material usage
- Upload completion photos
- Request inspection
Painter and Surface Technician Technical or Specialized Role 09
Prepares and paints interior and exterior surfaces and performs minor wall, plaster, coating, and finish repairs.
Position purpose
Prepares and paints interior and exterior surfaces and performs minor wall, plaster, coating, and finish repairs.
Application functions
- Review room-release schedules
- Record paint and material usage
- Upload finished-area photos
Preventive Maintenance Technician Technical or Specialized Role 10
Performs scheduled inspections and routine service intended to prevent equipment failures and guest-room disruptions.
Position purpose
Performs scheduled inspections and routine service intended to prevent equipment failures and guest-room disruptions.
Application functions
- Complete inspection checklists
- Scan equipment identifiers
- Record meter readings
- Create follow-up work orders
Maintenance Dispatcher Coordination and Support Role 11
Receives maintenance requests, categorizes urgency, dispatches personnel, and communicates repair status to affected departmentss.
Position purpose
Receives maintenance requests, categorizes urgency, dispatches personnel, and communicates repair status to affected departmentss.
Application functions
- Review incoming requests
- Assign technicians
- Escalate emergency issues
- Notify guest services
Parts and Equipment Coordinator Coordination and Support Role 12
Maintains the maintenance storeroom, tools, replacement parts, equipment records, and supply-reorder levels.
Position purpose
Maintains the maintenance storeroom, tools, replacement parts, equipment records, and supply-reorder levels.
Application functions
- Track parts inventory
- Issue tools
- Record equipment assignments
- Submit purchase requests
Department 12
Grounds and Landscaping
7
positions
Maintains lawns, gardens, trails, outdoor gathering areas, parking areas, decorative landscapes, and exterior presentation.
Grounds Manager Management Role 01
Plans and directs landscaping, exterior maintenance, irrigation, seasonal planting, trails, and outdoor-property presentation.
Position purpose
Plans and directs landscaping, exterior maintenance, irrigation, seasonal planting, trails, and outdoor-property presentation.
Application functions
- Assign grounds zones
- Schedule seasonal work
- Review weather-related alerts
- Approve supply requests
Grounds Supervisor Management Role 02
Supervises grounds crews, inspects assigned zones, coordinates equipment, and tracks completion of daily exterior work.
Position purpose
Supervises grounds crews, inspects assigned zones, coordinates equipment, and tracks completion of daily exterior work.
Application functions
- Dispatch grounds crews
- Complete area inspections
- Upload condition photos
- Report hazards
Groundskeeper Property Staff Role 03
Maintains lawns, walkways, outdoor furniture, planting beds, common areas, and general exterior cleanliness.
Position purpose
Maintains lawns, walkways, outdoor furniture, planting beds, common areas, and general exterior cleanliness.
Application functions
- View assigned zones
- Complete grounds checklists
- Report damaged fixtures
- Request debris pickup
Landscape Technician Technical or Specialized Role 04
Installs and maintains plants, trees, shrubs, mulch, decorative gardens, and seasonal landscape displays.
Position purpose
Installs and maintains plants, trees, shrubs, mulch, decorative gardens, and seasonal landscape displays.
Application functions
- Record planting locations
- Track plant health
- Request landscape materials
- Document completed projects
Irrigation Technician Technical or Specialized Role 05
Maintains irrigation controls, pumps, valves, sprinklers, water schedules, and landscape watering systems.
Position purpose
Maintains irrigation controls, pumps, valves, sprinklers, water schedules, and landscape watering systems.
Application functions
- Review irrigation alerts
- Record system tests
- Adjust watering schedules
- Report leaks
Tree and Trail Maintenance Technician Technical or Specialized Role 06
Maintains trails, natural areas, low-risk tree work, signage, drainage features, and outdoor access routes.
Position purpose
Maintains trails, natural areas, low-risk tree work, signage, drainage features, and outdoor access routes.
Application functions
- Complete trail inspections
- Report fallen trees
- Record closure locations
- Upload hazard photographs
Outdoor Equipment Operator Technical or Specialized Role 07
Operates mowers, utility vehicles, tractors, loaders, sweepers, and other approved grounds equipment.
Position purpose
Operates mowers, utility vehicles, tractors, loaders, sweepers, and other approved grounds equipment.
Application functions
- Complete equipment inspections
- Record operating hours
- Report mechanical issues
- View assigned routes
Department 13
Housekeeping
9
positions
Maintains guest rooms, public spaces, offices, meeting rooms, restrooms, and other interior areas to established cleanliness standards.
Executive Housekeeper Leadership Role 01
Directs housekeeping operations, room-readiness standards, staffing, inspections, supply usage, and coordination with guest services.
Position purpose
Directs housekeeping operations, room-readiness standards, staffing, inspections, supply usage, and coordination with guest services.
Application functions
- Review room-status dashboard
- Approve staffing assignments
- Monitor inspection scores
- Track supply usage
Assistant Executive Housekeeper Leadership Role 02
Assists with scheduling, inspections, employee coordination, training, and daily room-release operations.
Position purpose
Assists with scheduling, inspections, employee coordination, training, and daily room-release operations.
Application functions
- Assign room blocks
- Monitor cleaning progress
- Reassign delayed rooms
- Review inspection results
Housekeeping Supervisor Management Role 03
Supervises attendants, inspects rooms and public areas, manages assignments, and reports maintenance or safety concerns.
Position purpose
Supervises attendants, inspects rooms and public areas, manages assignments, and reports maintenance or safety concerns.
Application functions
- Assign rooms
- Complete digital inspections
- Release clean rooms
- Create maintenance tickets
Guest Room Attendant Property Staff Role 04
Cleans and prepares guest rooms, replaces linens and amenities, reports damage, and updates room status.
Position purpose
Cleans and prepares guest rooms, replaces linens and amenities, reports damage, and updates room status.
Application functions
- View room assignments
- Mark rooms in progress
- Request linen delivery
- Report lost property
- Mark rooms ready for inspection
Public Area Attendant Property Staff Role 05
Cleans lobbies, corridors, restrooms, elevators, lounges, offices, meeting spaces, and other shared areas.
Position purpose
Cleans lobbies, corridors, restrooms, elevators, lounges, offices, meeting spaces, and other shared areas.
Application functions
- View cleaning zones
- Complete restroom checks
- Report spills or hazards
- Request supply replenishment
Houseperson Property Staff Role 06
Delivers supplies, removes refuse and used linens, moves equipment, and supports room and public-area attendants.
Position purpose
Delivers supplies, removes refuse and used linens, moves equipment, and supports room and public-area attendants.
Application functions
- Receive delivery requests
- Track linen movement
- Respond to supply calls
- Confirm completed deliveries
Deep Cleaning Technician Technical or Specialized Role 07
Performs scheduled detailed cleaning, carpet care, floor care, upholstery cleaning, and restoration work.
Position purpose
Performs scheduled detailed cleaning, carpet care, floor care, upholstery cleaning, and restoration work.
Application functions
- Review deep-cleaning schedule
- Record completed treatments
- Upload condition photos
- Request room release
Turndown Attendant Property Staff Role 08
Provides evening guest-room refresh, turndown service, amenity replacement, and requested comfort items.
Position purpose
Provides evening guest-room refresh, turndown service, amenity replacement, and requested comfort items.
Application functions
- View turndown requests
- Record service completion
- Report do-not-disturb rooms
- Request guest amenities
Housekeeping Supply Coordinator Coordination and Support Role 09
Maintains housekeeping supplies, guest amenities, cleaning chemicals, carts, and floor-level storage areas.
Position purpose
Maintains housekeeping supplies, guest amenities, cleaning chemicals, carts, and floor-level storage areas.
Application functions
- Track supply inventory
- Prepare floor allocations
- Submit reorder requests
- Record chemical distribution
Department 14
Laundry and Linen Services
5
positions
Processes, inventories, stores, distributes, and maintains linens, uniforms, towels, and washable property materials.
Laundry Manager Management Role 01
Directs laundry production, linen inventory, equipment operation, chemical controls, staffing, and distribution schedules.
Position purpose
Directs laundry production, linen inventory, equipment operation, chemical controls, staffing, and distribution schedules.
Application functions
- Monitor laundry volume
- Track linen shortages
- Schedule equipment maintenance
- Review production totals
Laundry Supervisor Management Role 02
Coordinates daily laundry workflow, assigns production stations, performs quality checks, and records damaged items.
Position purpose
Coordinates daily laundry workflow, assigns production stations, performs quality checks, and records damaged items.
Application functions
- Assign laundry stations
- Record production totals
- Report equipment problems
- Monitor shift completion
Laundry Attendant Property Staff Role 03
Sorts, washes, dries, folds, presses, and prepares linens, towels, uniforms, and other washable materials.
Position purpose
Sorts, washes, dries, folds, presses, and prepares linens, towels, uniforms, and other washable materials.
Application functions
- Record completed loads
- Report stained or damaged linen
- Request chemical replenishment
Linen Room Attendant Property Staff Role 04
Receives, counts, stores, issues, and tracks clean and used linen throughout the property.
Position purpose
Receives, counts, stores, issues, and tracks clean and used linen throughout the property.
Application functions
- Record linen distribution
- Track floor-level inventory
- Confirm returns
- Report shortages
Uniform Coordinator Coordination and Support Role 05
Issues, tracks, repairs, replaces, and organizes employee uniforms and related garments.
Position purpose
Issues, tracks, repairs, replaces, and organizes employee uniforms and related garments.
Application functions
- Assign uniforms to employees
- Record exchanges
- Track alterations
- Request replacements
Department 15
Security and Emergency Operations
8
positions
Protects guests, employees, property, information, and physical assets while coordinating incident response and emergency readiness.
Director of Security Leadership Role 01
Directs security operations, emergency planning, investigations, access control, incident reporting, and coordination with public-safety agencies.
Position purpose
Directs security operations, emergency planning, investigations, access control, incident reporting, and coordination with public-safety agencies.
Application functions
- Review incident reports
- Monitor security alerts
- Approve emergency procedures
- Review patrol data
Security Manager Management Role 02
Manages daily security activities, officer scheduling, investigations, access controls, and shift supervision.
Position purpose
Manages daily security activities, officer scheduling, investigations, access controls, and shift supervision.
Application functions
- Assign security zones
- Review incident escalations
- Monitor open investigations
- Coordinate emergency responses
Security Shift Supervisor Management Role 03
Supervises security officers during an assigned shift and coordinates responses to incidents, alarms, and guest concerns.
Position purpose
Supervises security officers during an assigned shift and coordinates responses to incidents, alarms, and guest concerns.
Application functions
- Dispatch security officers
- Acknowledge alarms
- Review patrol completion
- Escalate major incidents
Security Officer Property Staff Role 04
Patrols assigned areas, responds to calls, documents incidents, assists guests, and identifies safety or security hazards.
Position purpose
Patrols assigned areas, responds to calls, documents incidents, assists guests, and identifies safety or security hazards.
Application functions
- View patrol routes
- Scan checkpoint markers
- Submit incident reports
- Upload photographs
- Request supervisor assistance
Security Control Room Operator Technical or Specialized Role 05
Monitors approved surveillance systems, alarms, access-control systems, radios, and emergency notifications.
Position purpose
Monitors approved surveillance systems, alarms, access-control systems, radios, and emergency notifications.
Application functions
- Monitor active alerts
- Dispatch officers
- Record alarm activity
- Maintain communication logs
Emergency Preparedness Coordinator Coordination and Support Role 06
Maintains emergency plans, evacuation procedures, training exercises, emergency supplies, and departmentsal readiness records.
Position purpose
Maintains emergency plans, evacuation procedures, training exercises, emergency supplies, and departmentsal readiness records.
Application functions
- Maintain emergency checklists
- Schedule drills
- Track training completion
- Update response plans
Loss Prevention Investigator Property Staff Role 07
Reviews reported losses, policy violations, property damage, and other internal or guest-related security concerns.
Position purpose
Reviews reported losses, policy violations, property damage, and other internal or guest-related security concerns.
Application functions
- Manage investigation files
- Record evidence references
- Track case status
- Submit investigation summaries
First Aid and Safety Responder Property Staff Role 08
Provides trained first-response support within authorized qualifications until emergency medical services arrive.
Position purpose
Provides trained first-response support within authorized qualifications until emergency medical services arrive.
Application functions
- Receive medical-assistance calls
- Record response times
- Document supplies used
- Submit response reports
Department 16
Food and Beverage Leadership
4
positions
Coordinates restaurants, bars, kitchens, room service, banquets, food safety, inventory, and overall dining operations.
Director of Food and Beverage Leadership Role 01
Directs all dining, beverage, kitchen, banquet, room-service, and food-safety operations.
Position purpose
Directs all dining, beverage, kitchen, banquet, room-service, and food-safety operations.
Application functions
- Review sales dashboards
- Monitor service performance
- Approve menus and pricing
- Review labor and inventory data
Assistant Food and Beverage Director Leadership Role 02
Supports daily dining operations, scheduling, service standards, inventory coordination, and outlet management.
Position purpose
Supports daily dining operations, scheduling, service standards, inventory coordination, and outlet management.
Application functions
- Monitor outlet status
- Review staffing levels
- Resolve service escalations
- Approve supply transfers
Food and Beverage Administrator Technical or Specialized Role 03
Maintains schedules, reports, menu documentation, vendor records, invoices, and departments communications.
Position purpose
Maintains schedules, reports, menu documentation, vendor records, invoices, and departments communications.
Application functions
- Maintain operational records
- Process departments requests
- Track vendor documentation
- Prepare reports
Food Safety and Sanitation Manager Management Role 04
Monitors food-handling standards, sanitation procedures, temperature records, allergen controls, and corrective actions.
Position purpose
Monitors food-handling standards, sanitation procedures, temperature records, allergen controls, and corrective actions.
Application functions
- Review temperature logs
- Complete sanitation inspections
- Record corrective actions
- Track employee certifications
Department 17
Culinary and Kitchen Operations
14
positions
Prepares food for restaurants, room service, events, employee dining, specialty outlets, and other property operations.
Executive Chef Leadership Role 01
Directs culinary operations, menu development, kitchen staffing, food quality, production planning, and kitchen financial performance.
Position purpose
Directs culinary operations, menu development, kitchen staffing, food quality, production planning, and kitchen financial performance.
Application functions
- Approve production plans
- Review food-cost reports
- Monitor kitchen tickets
- Approve menu changes
Executive Sous Chef Property Staff Role 02
Coordinates daily kitchen production and supervises culinary teams across outlets and service periods.
Position purpose
Coordinates daily kitchen production and supervises culinary teams across outlets and service periods.
Application functions
- Assign kitchen stations
- Monitor ticket times
- Review production levels
- Coordinate outlet support
Sous Chef Property Staff Role 03
Supervises an assigned kitchen, outlet, meal period, or production area and ensures food quality and readiness.
Position purpose
Supervises an assigned kitchen, outlet, meal period, or production area and ensures food quality and readiness.
Application functions
- Assign prep tasks
- Review open tickets
- Record waste
- Complete shift checks
Chef de Partie Property Staff Role 04
Leads a designated kitchen station and coordinates production, quality, timing, and station cleanliness.
Position purpose
Leads a designated kitchen station and coordinates production, quality, timing, and station cleanliness.
Application functions
- View production lists
- Confirm station readiness
- Record shortages
- Monitor incoming tickets
Line Cook Property Staff Role 05
Prepares and cooks menu items at an assigned station while following recipes, food-safety rules, and ticket timing.
Position purpose
Prepares and cooks menu items at an assigned station while following recipes, food-safety rules, and ticket timing.
Application functions
- Receive kitchen tickets
- Update item availability
- Record temperature checks
- Report ingredient shortages
Prep Cook Property Staff Role 06
Prepares ingredients, sauces, produce, proteins, garnishes, and other components for scheduled food production.
Position purpose
Prepares ingredients, sauces, produce, proteins, garnishes, and other components for scheduled food production.
Application functions
- View prep lists
- Record completed quantities
- Report product shortages
- Record food waste
Breakfast Cook Property Staff Role 07
Prepares breakfast menu items, buffet products, early room-service orders, and morning event meals.
Position purpose
Prepares breakfast menu items, buffet products, early room-service orders, and morning event meals.
Application functions
- Receive breakfast tickets
- Track buffet production
- Record temperature checks
Garde Manger Cook Property Staff Role 08
Prepares salads, cold appetizers, sandwiches, charcuterie, cold displays, and chilled banquet items.
Position purpose
Prepares salads, cold appetizers, sandwiches, charcuterie, cold displays, and chilled banquet items.
Application functions
- Review cold-production list
- Record completed platters
- Track refrigerated holding times
Pastry Chef Property Staff Role 09
Directs pastry, bakery, dessert, bread, and specialty confection production.
Position purpose
Directs pastry, bakery, dessert, bread, and specialty confection production.
Application functions
- Manage pastry production
- Review event dessert orders
- Track specialty requests
- Record ingredient usage
Pastry Cook or Baker Property Staff Role 10
Produces breads, pastries, desserts, baked goods, and specialty items according to approved recipes.
Position purpose
Produces breads, pastries, desserts, baked goods, and specialty items according to approved recipes.
Application functions
- View baking schedule
- Record production quantities
- Report ingredient shortages
Butcher or Protein Preparation Cook Property Staff Role 11
Portions, prepares, labels, stores, and distributes meat, seafood, and other protein products.
Position purpose
Portions, prepares, labels, stores, and distributes meat, seafood, and other protein products.
Application functions
- Review preparation quantities
- Record yields
- Track product transfers
- Record waste
Kitchen Expeditor Property Staff Role 12
Coordinates completed dishes, verifies ticket accuracy, manages order timing, and releases orders to service staff or runners.
Position purpose
Coordinates completed dishes, verifies ticket accuracy, manages order timing, and releases orders to service staff or runners.
Application functions
- Monitor kitchen display system
- Prioritize delayed tickets
- Confirm order completion
- Notify runners
Stewarding Manager Management Role 13
Directs dishwashing, kitchen sanitation, waste removal, equipment cleaning, and back-of-house supply movement.
Position purpose
Directs dishwashing, kitchen sanitation, waste removal, equipment cleaning, and back-of-house supply movement.
Application functions
- Assign stewarding stations
- Track sanitation completion
- Request chemical supplies
- Report equipment problems
Dishwasher or Kitchen Steward Property Staff Role 14
Cleans dishes, cookware, utensils, kitchen equipment, work areas, floors, and approved food-service materials.
Position purpose
Cleans dishes, cookware, utensils, kitchen equipment, work areas, floors, and approved food-service materials.
Application functions
- View assigned cleaning areas
- Report equipment issues
- Request chemical replenishment
- Complete closing checklist
Department 18
Restaurant and Bar Service
12
positions
Provides guest-facing restaurant, lounge, bar, café, and dining-room service.
Restaurant Manager Management Role 01
Directs restaurant operations, staffing, guest service, reservations, revenue performance, and service recovery.
Position purpose
Directs restaurant operations, staffing, guest service, reservations, revenue performance, and service recovery.
Application functions
- Review reservation levels
- Assign service sections
- Monitor table status
- Approve guest adjustments
Assistant Restaurant Manager Management Role 02
Supports shift operations, employee assignments, guest service, opening procedures, and closing procedures.
Position purpose
Supports shift operations, employee assignments, guest service, opening procedures, and closing procedures.
Application functions
- Assign employee sections
- Monitor service alerts
- Approve table transfers
- Complete shift reports
Restaurant Supervisor Management Role 03
Supervises servers, runners, hosts, and support staff during an assigned meal period.
Position purpose
Supervises servers, runners, hosts, and support staff during an assigned meal period.
Application functions
- Monitor active tables
- Reassign service sections
- Respond to guest requests
- Record service issues
Host or Hostess Property Staff Role 04
Greets guests, manages reservations and waiting lists, assigns tables, and communicates seating information.
Position purpose
Greets guests, manages reservations and waiting lists, assigns tables, and communicates seating information.
Application functions
- Manage reservations
- Update table status
- Maintain waitlist
- Record guest preferences
Server Property Staff Role 05
Takes orders, answers menu questions, delivers food and beverages, processes payments, and supports guest dining needs.
Position purpose
Takes orders, answers menu questions, delivers food and beverages, processes payments, and supports guest dining needs.
Application functions
- Enter guest orders
- Send requests to the kitchen
- View ticket status
- Process approved payments
- Request manager assistance
Food Runner Property Staff Role 06
Delivers completed food orders from the kitchen to the correct table, room, event area, or service station.
Position purpose
Delivers completed food orders from the kitchen to the correct table, room, event area, or service station.
Application functions
- Receive ready-order notifications
- Confirm order pickup
- Confirm delivery
- Report incorrect items
Busser or Server Assistant Coordination and Support Role 07
Clears, cleans, resets, waters, and supports assigned tables and service stations.
Position purpose
Clears, cleans, resets, waters, and supports assigned tables and service stations.
Application functions
- View table-reset requests
- Confirm tables ready
- Request dish pickup
- Report supply shortages
Beverage Manager Management Role 08
Directs bar operations, beverage menus, inventory, responsible-service standards, and beverage-related training.
Position purpose
Directs bar operations, beverage menus, inventory, responsible-service standards, and beverage-related training.
Application functions
- Review beverage inventory
- Approve transfers
- Monitor sales
- Track training requirements
Bar Supervisor Management Role 09
Supervises bartenders, barbacks, service standards, cash controls, inventory, opening, and closing procedures.
Position purpose
Supervises bartenders, barbacks, service standards, cash controls, inventory, opening, and closing procedures.
Application functions
- Assign bar stations
- Review low-stock alerts
- Complete opening checks
- Complete closing reports
Bartender Property Staff Role 10
Prepares and serves approved beverages, maintains the bar station, processes orders, and follows responsible-service requirements.
Position purpose
Prepares and serves approved beverages, maintains the bar station, processes orders, and follows responsible-service requirements.
Application functions
- Receive beverage orders
- Update unavailable items
- Track open tabs
- Request manager approval
Barback Property Staff Role 11
Restocks beverages, ice, glassware, garnishes, and supplies while assisting with bar cleanliness and organization.
Position purpose
Restocks beverages, ice, glassware, garnishes, and supplies while assisting with bar cleanliness and organization.
Application functions
- Receive restocking alerts
- Confirm supply deliveries
- Report low inventory
- Complete closing checklist
Café or Counter Attendant Property Staff Role 12
Processes counter orders, prepares approved beverages or light food, manages pickup orders, and maintains service areas.
Position purpose
Processes counter orders, prepares approved beverages or light food, manages pickup orders, and maintains service areas.
Application functions
- Receive counter orders
- Process tablet orders
- Update pickup status
- Record unavailable items
Department 19
Banquets and Events Operations
6
positions
Executes weddings, conferences, meetings, celebrations, catered functions, and property events.
Banquet Manager Management Role 01
Directs banquet service, event staffing, room setup, food delivery, client requirements, and event execution.
Position purpose
Directs banquet service, event staffing, room setup, food delivery, client requirements, and event execution.
Application functions
- Review event orders
- Assign banquet teams
- Track room readiness
- Approve event completion
Banquet Captain Management Role 02
Leads service during assigned events and coordinates servers, runners, setup crews, kitchens, and event contacts.
Position purpose
Leads service during assigned events and coordinates servers, runners, setup crews, kitchens, and event contacts.
Application functions
- View banquet event order
- Assign service zones
- Update event status
- Report client changes
Banquet Server Property Staff Role 03
Provides food, beverage, table, buffet, and guest service during meetings and special events.
Position purpose
Provides food, beverage, table, buffet, and guest service during meetings and special events.
Application functions
- View event assignment
- Receive service notifications
- Report table requests
- Complete event checkout
Banquet Setup Attendant Property Staff Role 04
Arranges tables, chairs, stages, linens, portable equipment, signs, and event-room layouts.
Position purpose
Arranges tables, chairs, stages, linens, portable equipment, signs, and event-room layouts.
Application functions
- View setup diagram
- Confirm equipment placement
- Upload room-readiness photos
- Report missing equipment
Event Food Runner Property Staff Role 05
Transfers prepared food and service items between production kitchens, holding areas, and event spaces.
Position purpose
Transfers prepared food and service items between production kitchens, holding areas, and event spaces.
Application functions
- Receive delivery notifications
- Confirm kitchen pickup
- Confirm event delivery
- Report delays
Audio-Visual Technician Technical or Specialized Role 06
Installs, tests, operates, and removes approved sound, display, lighting, projection, and presentation equipment.
Position purpose
Installs, tests, operates, and removes approved sound, display, lighting, projection, and presentation equipment.
Application functions
- Review technical requirements
- Complete equipment tests
- Report system problems
- Confirm event readiness
Department 20
Room Service and Property Delivery
4
positions
Processes and delivers food, beverages, amenities, supplies, and approved guest requests throughout the property.
Room Service Manager Management Role 01
Directs in-room dining, guest-delivery operations, order accuracy, delivery timing, and service recovery.
Position purpose
Directs in-room dining, guest-delivery operations, order accuracy, delivery timing, and service recovery.
Application functions
- Monitor incoming orders
- Assign delivery staff
- Track delivery times
- Review guest feedback
Room Service Coordinator Coordination and Support Role 02
Reviews digital orders, confirms special requests, coordinates kitchen timing, and dispatches completed deliveries.
Position purpose
Reviews digital orders, confirms special requests, coordinates kitchen timing, and dispatches completed deliveries.
Application functions
- Review tablet and app orders
- Confirm order details
- Assign runners
- Notify guests of delays
Room Service Server Property Staff Role 03
Delivers and presents in-room dining orders, obtains required acknowledgements, and retrieves service equipment.
Position purpose
Delivers and presents in-room dining orders, obtains required acknowledgements, and retrieves service equipment.
Application functions
- Accept delivery assignment
- Confirm kitchen pickup
- Confirm guest delivery
- Schedule tray retrieval
Guest Request Runner Property Staff Role 04
Delivers requested amenities, small supplies, packages, comfort items, and approved materials to guest locations.
Position purpose
Delivers requested amenities, small supplies, packages, comfort items, and approved materials to guest locations.
Application functions
- Receive guest requests
- Accept delivery assignment
- Confirm delivery
- Report unavailable items
Department 21
Recreation and Guest Activities
6
positions
Plans and operates recreational programs, family activities, tours, games, rentals, and guest experiences.
Recreation Director Leadership Role 01
Directs recreation programming, activity staffing, equipment rentals, guest participation, and program safety.
Position purpose
Directs recreation programming, activity staffing, equipment rentals, guest participation, and program safety.
Application functions
- Publish activity schedules
- Review reservations
- Assign activity staff
- Monitor participation
Recreation Supervisor Management Role 02
Supervises daily activities, verifies equipment readiness, assigns staff, and responds to program-related concerns.
Position purpose
Supervises daily activities, verifies equipment readiness, assigns staff, and responds to program-related concerns.
Application functions
- Assign activity locations
- Complete equipment checks
- Monitor attendance
- Report incidents
Activities Coordinator Coordination and Support Role 03
Plans and leads games, crafts, tours, educational programs, entertainment, and scheduled guest activities.
Position purpose
Plans and leads games, crafts, tours, educational programs, entertainment, and scheduled guest activities.
Application functions
- View activity roster
- Check in participants
- Record attendance
- Request program supplies
Recreation Attendant Property Staff Role 04
Supports recreational areas, distributes equipment, assists guests, maintains activity spaces, and enforces posted rules.
Position purpose
Supports recreational areas, distributes equipment, assists guests, maintains activity spaces, and enforces posted rules.
Application functions
- Check equipment in and out
- Record participant waivers
- Report damaged equipment
- Complete area checks
Kids Club Supervisor Management Role 05
Supervises approved children’s programs, staffing, sign-in procedures, activities, and parent or guardian communications.
Position purpose
Supervises approved children’s programs, staffing, sign-in procedures, activities, and parent or guardian communications.
Application functions
- Manage participant check-in
- Record authorized pickup
- Maintain attendance records
- Report incidents
Kids Club Attendant Property Staff Role 06
Leads age-appropriate activities and supports participant supervision within established program procedures.
Position purpose
Leads age-appropriate activities and supports participant supervision within established program procedures.
Application functions
- View participant roster
- Record attendance
- Complete activity checklists
- Notify supervisor of concerns
Department 22
Aquatics and Pool Operations
5
positions
Operates pools, splash areas, aquatic amenities, pool-deck service, water-safety programs, and related facilities.
Aquatics Manager Management Role 01
Directs pool operations, staffing, water-safety procedures, water-quality records, inspections, and guest programming.
Position purpose
Directs pool operations, staffing, water-safety procedures, water-quality records, inspections, and guest programming.
Application functions
- Review pool status
- Track water-quality records
- Assign lifeguard zones
- Authorize temporary closures
Aquatics Supervisor Management Role 02
Supervises daily pool activities, lifeguard coverage, inspections, opening procedures, and closing procedures.
Position purpose
Supervises daily pool activities, lifeguard coverage, inspections, opening procedures, and closing procedures.
Application functions
- Assign guard rotations
- Complete opening inspection
- Record safety checks
- Report incidents
Lifeguard Property Staff Role 03
Monitors assigned aquatic areas, enforces posted rules, assists guests, and responds within approved training.
Position purpose
Monitors assigned aquatic areas, enforces posted rules, assists guests, and responds within approved training.
Application functions
- View rotation schedule
- Complete zone checks
- Record safety incidents
- Request supervisor assistance
Pool Attendant Property Staff Role 04
Maintains pool-deck presentation, distributes towels, arranges seating, assists guests, and reports unsafe conditions.
Position purpose
Maintains pool-deck presentation, distributes towels, arranges seating, assists guests, and reports unsafe conditions.
Application functions
- Track towel inventory
- Receive guest requests
- Complete deck inspections
- Report maintenance issues
Pool Maintenance Technician Technical or Specialized Role 05
Maintains pool pumps, filters, approved treatment systems, water features, and associated mechanical equipment.
Position purpose
Maintains pool pumps, filters, approved treatment systems, water features, and associated mechanical equipment.
Application functions
- Record water-system readings
- Complete equipment inspections
- Report system alarms
- Schedule corrective work
Department 23
Spa, Fitness and Wellness
8
positions
Operates spa services, treatment areas, fitness facilities, wellness programs, scheduling, and guest relaxation amenities.
Spa and Wellness Director Leadership Role 01
Directs spa, wellness, fitness, treatment scheduling, retail products, service standards, and departmentsal performance.
Position purpose
Directs spa, wellness, fitness, treatment scheduling, retail products, service standards, and departmentsal performance.
Application functions
- Review appointment calendar
- Monitor provider availability
- Review service revenue
- Approve spa inventory requests
Spa Manager Management Role 02
Manages daily spa operations, treatment-room readiness, provider assignments, guest service, and scheduling.
Position purpose
Manages daily spa operations, treatment-room readiness, provider assignments, guest service, and scheduling.
Application functions
- Assign treatment rooms
- Review appointment status
- Monitor room turnover
- Resolve service concerns
Spa Receptionist Property Staff Role 03
Schedules services, checks guests in and out, explains available services, and maintains reception records.
Position purpose
Schedules services, checks guests in and out, explains available services, and maintains reception records.
Application functions
- Manage appointments
- Process guest check-in
- Update provider availability
- Record guest preferences
Licensed Massage Therapist Property Staff Role 04
Provides authorized massage services within applicable licensing, training, and property standards.
Position purpose
Provides authorized massage services within applicable licensing, training, and property standards.
Application functions
- Review assigned appointments
- Update room status
- Record service completion
- Request room supplies
Licensed Esthetician Property Staff Role 05
Provides authorized skincare and related services within applicable licensing and property standards.
Position purpose
Provides authorized skincare and related services within applicable licensing and property standards.
Application functions
- Review assigned appointments
- Record service completion
- Track treatment supplies
- Update room status
Fitness Center Attendant Property Staff Role 06
Maintains fitness-area readiness, assists guests, performs visual equipment checks, and reports maintenance concerns.
Position purpose
Maintains fitness-area readiness, assists guests, performs visual equipment checks, and reports maintenance concerns.
Application functions
- Complete opening inspection
- Record equipment issues
- Track towel supplies
- Complete closing inspection
Fitness or Wellness Instructor Property Staff Role 07
Leads approved fitness, yoga, stretching, meditation, or wellness programs within applicable qualifications.
Position purpose
Leads approved fitness, yoga, stretching, meditation, or wellness programs within applicable qualifications.
Application functions
- View class roster
- Check in participants
- Record attendance
- Report equipment needs
Spa Attendant Property Staff Role 08
Maintains treatment support areas, relaxation spaces, lockers, robes, towels, refreshments, and treatment-room turnover.
Position purpose
Maintains treatment support areas, relaxation spaces, lockers, robes, towels, refreshments, and treatment-room turnover.
Application functions
- Receive room-turnover alerts
- Track robe and towel inventory
- Complete area inspections
- Request supplies
Department 24
Transportation and Vehicle Operations
5
positions
Coordinates guest transportation, employee shuttles, luggage movement, vehicle readiness, and property transportation routes.
Transportation Manager Management Role 01
Directs shuttle operations, vehicle assignments, driver scheduling, transportation reservations, and fleet readiness.
Position purpose
Directs shuttle operations, vehicle assignments, driver scheduling, transportation reservations, and fleet readiness.
Application functions
- Assign vehicles
- Monitor shuttle routes
- Review transportation requests
- Schedule vehicle service
Transportation Dispatcher Coordination and Support Role 02
Receives transportation requests, assigns drivers, updates estimated arrival information, and tracks active routes.
Position purpose
Receives transportation requests, assigns drivers, updates estimated arrival information, and tracks active routes.
Application functions
- Review pickup requests
- Assign drivers
- Track active vehicles
- Notify guests of arrival
Shuttle Driver Property Staff Role 03
Transports guests or employees along approved routes using assigned property vehicles.
Position purpose
Transports guests or employees along approved routes using assigned property vehicles.
Application functions
- View assigned route
- Confirm pickups
- Record passenger counts
- Complete vehicle inspection
Guest Vehicle Driver Property Staff Role 04
Provides scheduled individual or small-group transportation to approved destinations.
Position purpose
Provides scheduled individual or small-group transportation to approved destinations.
Application functions
- Receive trip assignment
- Confirm passenger pickup
- Update trip status
- Record trip completion
Fleet Maintenance Technician Technical or Specialized Role 05
Performs inspections, routine service, and authorized repairs on property vehicles and mobile equipment.
Position purpose
Performs inspections, routine service, and authorized repairs on property vehicles and mobile equipment.
Application functions
- Review vehicle service alerts
- Record maintenance history
- Schedule inspections
- Mark vehicles in or out of service
Department 25
Marina and Waterfront Operations
5
positions
Supports docks, marina facilities, watercraft rentals, waterfront activities, and water-access guest services when applicable.
Marina Manager Management Role 01
Directs marina staffing, dock operations, watercraft rentals, inspections, reservations, and waterfront safety procedures.
Position purpose
Directs marina staffing, dock operations, watercraft rentals, inspections, reservations, and waterfront safety procedures.
Application functions
- Review dock status
- Manage watercraft reservations
- Assign marina staff
- Monitor weather alerts
Dock Supervisor Management Role 02
Supervises dock attendants, vessel movement, fueling procedures where applicable, and waterfront-area readiness.
Position purpose
Supervises dock attendants, vessel movement, fueling procedures where applicable, and waterfront-area readiness.
Application functions
- Assign dock zones
- Complete dock inspections
- Record vessel movements
- Report closures
Dock Attendant Property Staff Role 03
Assists with docking, approved watercraft rentals, equipment distribution, guest guidance, and dock-area maintenance.
Position purpose
Assists with docking, approved watercraft rentals, equipment distribution, guest guidance, and dock-area maintenance.
Application functions
- Check equipment in and out
- Record vessel assignments
- Complete dock checks
- Report damaged equipment
Watercraft Rental Attendant Property Staff Role 04
Processes approved rentals, verifies required documentation, provides safety information, and records equipment returns.
Position purpose
Processes approved rentals, verifies required documentation, provides safety information, and records equipment returns.
Application functions
- Manage rental reservations
- Record waivers
- Assign equipment
- Confirm returns
Marine Maintenance Technician Technical or Specialized Role 05
Maintains approved watercraft, docks, marina equipment, motors, safety equipment, and related infrastructure.
Position purpose
Maintains approved watercraft, docks, marina equipment, motors, safety equipment, and related infrastructure.
Application functions
- Record equipment inspections
- Schedule watercraft maintenance
- Mark equipment unavailable
- Document completed repairs
Department 26
Retail and Guest Amenities
4
positions
Operates gift shops, convenience outlets, rental counters, guest-product sales, and other property amenities.
Retail Manager Management Role 01
Directs retail operations, staffing, merchandising, inventory, purchasing coordination, and guest service.
Position purpose
Directs retail operations, staffing, merchandising, inventory, purchasing coordination, and guest service.
Application functions
- Review retail sales
- Monitor inventory
- Approve product transfers
- Manage employee assignments
Retail Supervisor Management Role 02
Supervises store operations, employee coverage, register controls, stock levels, and opening or closing procedures.
Position purpose
Supervises store operations, employee coverage, register controls, stock levels, and opening or closing procedures.
Application functions
- Assign registers
- Review low-stock alerts
- Complete store inspections
- Submit shift reports
Retail Associate Property Staff Role 03
Assists guests, processes sales, stocks merchandise, maintains displays, and reports inventory discrepancies.
Position purpose
Assists guests, processes sales, stocks merchandise, maintains displays, and reports inventory discrepancies.
Application functions
- Process sales
- Check product availability
- Receive restocking tasks
- Report damaged merchandise
Merchandise and Stock Associate Property Staff Role 04
Receives, labels, stores, transfers, counts, and replenishes retail merchandise.
Position purpose
Receives, labels, stores, transfers, counts, and replenishes retail merchandise.
Application functions
- Receive inventory
- Scan product transfers
- Complete stock counts
- Report discrepancies
Department 27
Environmental and Waste Services
5
positions
Coordinates waste collection, recycling, exterior sanitation, pest-management communication, and sustainability-related property practices.
Environmental Services Manager Management Role 01
Directs property waste systems, recycling, sanitation routes, environmental documentation, and sustainability initiatives.
Position purpose
Directs property waste systems, recycling, sanitation routes, environmental documentation, and sustainability initiatives.
Application functions
- Review waste-service schedules
- Track recycling totals
- Assign sanitation routes
- Review environmental reports
Waste and Recycling Supervisor Management Role 02
Supervises waste collection, recycling separation, compactor operations, loading areas, and sanitation procedures.
Position purpose
Supervises waste collection, recycling separation, compactor operations, loading areas, and sanitation procedures.
Application functions
- Assign collection routes
- Record completed pickups
- Report equipment problems
- Track container status
Waste and Recycling Attendant Property Staff Role 03
Collects, separates, transports, and stages waste and recyclable materials according to property procedures.
Position purpose
Collects, separates, transports, and stages waste and recyclable materials according to property procedures.
Application functions
- View assigned route
- Confirm container pickup
- Report contamination
- Request equipment support
Sustainability Coordinator Coordination and Support Role 04
Tracks sustainability programs involving energy, water, materials, recycling, purchasing, and guest awareness.
Position purpose
Tracks sustainability programs involving energy, water, materials, recycling, purchasing, and guest awareness.
Application functions
- Record sustainability metrics
- Publish employee guidance
- Track project milestones
- Prepare program reports
Pest Management Coordinator Coordination and Support Role 05
Tracks pest reports, coordinates approved vendors, documents treatments, and communicates affected-area restrictions.
Position purpose
Tracks pest reports, coordinates approved vendors, documents treatments, and communicates affected-area restrictions.
Application functions
- Receive pest reports
- Schedule approved service
- Record treatment locations
- Notify affected departmentss
Department 28
Quality Assurance and Operational Standards
5
positions
Evaluates service quality, cleanliness, maintenance readiness, guest experience, departmentsal compliance, and corrective-action completion.
Director of Quality Assurance Leadership Role 01
Develops and monitors property-wide service standards, inspection programs, guest-experience measures, and corrective-action systems.
Position purpose
Develops and monitors property-wide service standards, inspection programs, guest-experience measures, and corrective-action systems.
Application functions
- Review performance dashboards
- Create inspection programs
- Assign corrective actions
- Track quality trends
Quality Assurance Manager Management Role 02
Coordinates inspections, departmentsal reviews, service audits, documentation, and follow-up verification.
Position purpose
Coordinates inspections, departmentsal reviews, service audits, documentation, and follow-up verification.
Application functions
- Assign inspections
- Review failed standards
- Create corrective actions
- Verify completed corrections
Property Standards Inspector Property Staff Role 03
Inspects guest rooms, public spaces, service areas, grounds, facilities, and operational presentation.
Position purpose
Inspects guest rooms, public spaces, service areas, grounds, facilities, and operational presentation.
Application functions
- Complete inspection forms
- Upload supporting photos
- Issue corrective tasks
- Record follow-up results
Guest Experience Analyst Property Staff Role 04
Reviews guest comments, surveys, complaints, service trends, and recurring operational concerns.
Position purpose
Reviews guest comments, surveys, complaints, service trends, and recurring operational concerns.
Application functions
- Review guest feedback
- Categorize service issues
- Prepare trend reports
- Assign departmentsal follow-up
Training and Standards Coordinator Coordination and Support Role 05
Maintains operational standards, training materials, procedural acknowledgements, and departments-specific competency records.
Position purpose
Maintains operational standards, training materials, procedural acknowledgements, and departments-specific competency records.
Application functions
- Publish training materials
- Track acknowledgements
- Schedule refresher training
- Record competency completion
Department 29
Overnight and Night Operations
5
positions
Maintains property operations, financial reconciliation, guest assistance, security coverage, cleaning, and maintenance support overnight.
Night Operations Manager Management Role 01
Acts as the senior overnight operational leader and coordinates guest services, security, maintenance, housekeeping, and emergency response.
Position purpose
Acts as the senior overnight operational leader and coordinates guest services, security, maintenance, housekeeping, and emergency response.
Application functions
- Review overnight dashboard
- Coordinate departments responses
- Approve urgent service recovery
- Complete overnight report
Night Auditor Property Staff Role 02
Reconciles daily property transactions, closes the operating day, prepares reports, and assists overnight guests.
Position purpose
Reconciles daily property transactions, closes the operating day, prepares reports, and assists overnight guests.
Application functions
- Run daily close procedures
- Review transaction exceptions
- Prepare audit reports
- Update property operating date
Overnight Front Desk Associate Property Staff Role 03
Provides guest assistance, check-in, check-out, communications, and emergency coordination during overnight hours.
Position purpose
Provides guest assistance, check-in, check-out, communications, and emergency coordination during overnight hours.
Application functions
- Manage overnight arrivals
- Receive guest requests
- Dispatch operational support
- Record shift incidents
Overnight Maintenance Technician Technical or Specialized Role 04
Responds to urgent maintenance calls and completes approved overnight preventive or low-disruption maintenance work.
Position purpose
Responds to urgent maintenance calls and completes approved overnight preventive or low-disruption maintenance work.
Application functions
- Receive emergency work orders
- Update repair status
- Escalate major failures
- Document completed work
Overnight Public Area Attendant Property Staff Role 05
Cleans public areas, meeting spaces, restrooms, entrances, and assigned deep-cleaning zones overnight.
Position purpose
Cleans public areas, meeting spaces, restrooms, entrances, and assigned deep-cleaning zones overnight.
Application functions
- View overnight cleaning route
- Complete area checklist
- Report maintenance concerns
- Record completed assignments
Operational planning
Staffing should reflect the actual property.
A smaller managed property may combine compatible responsibilities. A full resort may require separate teams for every building, restaurant, service area, shift, and operating zone.
Twenty-four-hour coverage
Front-office, maintenance, security, technology, housekeeping, and management coverage may require overnight employees or formal on-call rotations.
Visible supervision
Each active department should have a clearly identified manager, shift supervisor, team lead, or designated person in charge.
Human-centered technology
Tablets, applications, digital menus, dispatch systems, and work orders should support employees rather than remove human judgment.
Request ownership
Every request should have a department, assigned employee, priority, location, status, and completion record.
Shared specialists
Electricians, plumbers, pest-management personnel, medical support, and other specialists may be internal, regional, on-call, or contracted.
Seasonal expansion
Housekeeping, food service, grounds, recreation, events, transportation, and security may expand during peak periods.